Rashes or allergy symptoms: when video may help

Make the skin change easier to describe

Include the timing and the rest of the story, not only a photograph:

• Where the rash began, where it has spread and how quickly it changed
• Whether it is itchy, painful, blistering, peeling, warm or producing fluid
• Any swelling of the face, eyes, lips, tongue or throat
• Fever, breathing changes, dizziness, vomiting or feeling generally unwell
• New medicines, foods, skincare products, detergents, plants, insects or other possible exposures

Prepare for the video consultation

• Use natural or bright neutral light and avoid colour filters.
• Keep the product, food or medicine label nearby if you suspect an exposure.
• Do not share intimate photographs through an unapproved channel; follow the clinic’s instructions.
• Note what you tried and whether the rash changed afterward.

Registration does not establish that teleconsultation is suitable. The doctor may change the care route after hearing your history.

New to video visits? Read our first teleconsultation guide and check consultation, medication and delivery fees before joining.

What a video consultation can—and cannot—do

A GP may be able to review a visible rash, ask about the pattern and discuss a plan. The camera view is only one part of the assessment; colour, scale and depth may not reproduce accurately.

A doctor may recommend in-person care for a widespread, painful, infected, recurrent or unclear rash, or when close examination, vital signs or tests are needed.

When in-person assessment may be needed

Arrange prompt medical advice when any of these apply. This is not an exhaustive triage list.

• The rash is worsening, widespread, painful, blistering, peeling or associated with fever
• There are signs of infection such as increasing warmth, pain, swelling or discharge
• The rash began after starting a new medicine
• It keeps returning, does not settle, or the camera view is not adequate
• The doctor recommends close examination or testing