Coughs & sore throats
A video consultation may be a useful first step for a non-emergency cough or sore throat, but breathing difficulty, chest pain or an inability to swallow needs a different care route.
Read the guideBEFORE YOU JOIN
Common symptoms,
clearer next steps.
Prepare for a useful GP video consultation and understand when a different care setting may be safer.
Fever & flu symptoms
A temperature reading is one part of the picture. Tell the doctor how you feel, how long symptoms have lasted and what other changes you have noticed.
Read the guideStomach upsets
For vomiting or diarrhoea, the ability to keep fluids down and signs of dehydration are important. Severe pain, heavy bleeding or severe dehydration needs urgent in-person care.
Read the guideRashes & allergies
Good lighting and a clear timeline can help with a visible skin concern. Breathing difficulty, fainting or swelling of the tongue or throat can signal a serious reaction and needs emergency care.
Read the guideUTI symptoms
Burning, urgency and frequency can occur with a urinary tract infection, but tests or physical examination may be needed. Fever, vomiting or severe back pain can change the urgency.
Read the guideChronic follow-ups
Video follow-up may suit selected stable patients when the clinician has enough history and no physical examination is needed. New or worsening symptoms may require in-person care.
Read the guide